Refund policy

Here is the updated refund policy emphasizing that all sales are final, with standard protections for items damaged during shipping:

Refund Policy

Thank you for supporting our business! Please review our policy below regarding returns, exchanges, and custom orders.

All Sales Are Final

Due to the custom, made-to-order, and small-batch nature of our products, all sales are final. We do not offer returns, exchanges, or cash refunds for change of mind, buyer’s remorse, or incorrect details submitted at checkout.

Custom & Personalized Orders

Because custom items are crafted specifically to your unique specifications, work begins quickly after an order is placed.

  • No Cancellations or Alterations: Once a custom order has been submitted, it cannot be canceled or modified.

  • Review Your Details: Please carefully review all personalization details, spelling, colors, sizes, and layout options prior to completing your purchase.

Damaged or Incorrect Items

Your satisfaction matters to us. If your order arrives damaged during transit or if there was a fulfillment error on our part, we will make it right:

  1. Contact us within 5 business days of delivery.

  2. Provide your order number, a brief description of the issue, and clear photos of the damaged product and packaging.

  3. Upon verification, we will craft and ship a replacement to you at no extra charge.

If you have any questions about your order prior to purchasing, please reach out to us directly through our contact page.